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Redirect User to Bot

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Carlton

Posted Aug 01, 2022

After a user starts a chat in messaging, they are never again forwarded to the bot triggers even if the ticket is closed. How can we enable this behavior?

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    Greg Katechis

    Zendesk Developer Advocacy

    Hi Carlton! Because of the way that messaging works, tickets need to be in a closed status before those triggers would run again. Could you take a look at this article and let us know if you're still having the issues after following those steps?

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