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Automation/Trigger condition improvement for dates



Posted Mar 07, 2024

Hi Zendesk team,

Feature request: Improvement on the automations/ triggers conditions to add the today's date for before or on on the custom field.

Is within the previous is good for tracking between the today's date and X dates, but if we want to track the dates between X dates to X dates (i.e. want to check 3 years old or 5 years from the certain dates). Best to also have is NOT within the previous so that can be tracking opposite what we can do as of now.

The before or on works if we use the exact date, but it we want to track the current date and use before or on, the condition will not work well since everyday, the date will change.

It would be nice to have additional conditions in automations/triggers for tracking specific dates based on the current date or adding additional conditions like is NOT within the previous X days. This will provide more flexibility to run automations based on the conditions. 

Reference link: https://support.zendesk.com/hc/en-us/articles/4408883449626-When-using-a-custom-date-field-as-a-trigger-condition-what-does-is-within-the-previous-and-is-within-the-next-do


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2 comments

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Shawna James

Community Product Feedback Specialist

Hey Miki,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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Absolutely agree with this need and it is a massive short fall in date functions.

This limit also applies in Views too.  We need to see tickets that have a custom date field of yesterday but we can't achieve this as it pulls through any with today's date too.  

Need to have functions added in views, triggers and automations for not only TODAY but also for IS NOT in the next/previous.

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