Is it possible for a user to attach a zip file when taking a question from a user?

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水谷

Posted Apr 16, 2024

Hello. 

 

We're trying to use Zendesk to build a support site for our products.

I would like to receive images and model data when customers of our product ask us questions, can I attach them?

And if customers can attach data, is there a limit to the amount of data they can have?

 

Thanks in advance for your reply.

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3 comments

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      Audrey Ann Cipriano

      You're welcome, we're happy to help! :) 

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      水谷

      Dear Audrey,

       

      Thank you for the quick answer. 

      Your answer is exactly what I wanted to know. 

      I will also check the site you taught. 

       

      Thank you.

      Best Regard.

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      image avatar

      Audrey Ann Cipriano

      Hi 7044251855898  you can certainly send and receive attachments from your customers :) 

      You can enable this setting by following instructions here: Enabling attachments in Tickets

      As for the limit, the attachment limit for a single file is 50 MB. You may also find more info on the size limitations in the article above. 

      Hope this helps!

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