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Firstbeat Technologies Oy
Joined Apr 16, 2021
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Last activity Jul 14, 2022
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Latest activity by Firstbeat Technologies Oy
Firstbeat Technologies Oy commented,
I did not know that this "feature" existed but now that I do, I want it! For me clicking the ticket# from the tab does not copy it, so how did you get it to work? Is there a setting for it?
View comment · Posted Jul 14, 2022 · Firstbeat Technologies Oy
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Firstbeat Technologies Oy commented,
Thanks! That form worked now! I have no idea why it didn't work last week. I'll wait for their response.
View comment · Posted Mar 28, 2022 · Firstbeat Technologies Oy
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Firstbeat Technologies Oy commented,
Softserve's contact form isn't working, so I'm sending my question here. Is it possible, and if it is, how to confine the Zendesk for Teams bot to a single channel within a team in Teams? I've added the integration to a team with multiple channels and the bot is commenting on everything posted on every channel within that team. It's kinda funny, but caused too much interference, so I had to remove the integration. Could someone help with this, thanks!
View comment · Posted Mar 24, 2022 · Firstbeat Technologies Oy
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Firstbeat Technologies Oy commented,
I want this too! Most of our client are Finnish speakers, so this would be great!
View comment · Posted Jul 22, 2021 · Firstbeat Technologies Oy
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Firstbeat Technologies Oy commented,
Can I make the Answer bot to search and suggest articles in several brands when we have only one support email set up? For example, we have three brands, thus three Help Centers, but we have only one email address for support that helps with all the brands. Also can I set up the Answer bot to the Sandbox when I have it purchased to my main account?
View comment · Posted Jul 22, 2021 · Firstbeat Technologies Oy
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Firstbeat Technologies Oy commented,
Can I sync Support tickets to the Company timeline or the Deal view?
Currently, you can only display tickets in the contact timeline.
Where can I upvote this as a feature? We would find this very useful for us.
View comment · Posted Feb 18, 2021 · Firstbeat Technologies Oy
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