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Joe Vita

Joined Apr 15, 2021

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Last activity Oct 27, 2021

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ACTIVITY OVERVIEW

Latest activity by Joe Vita

Joe Vita commented,

CommentViews, ticket status, and ticket fields

Considering that email is one of the foundational channels of Zendesk, this seems like a huge miss and should be easy to fix. Workarounds are fine as a temporary solution, but I can't go back and tag closed tickets so that doesn't work.

View comment · Posted Jun 24, 2021 · Joe Vita

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Joe Vita commented,

CommentAccounts and billing

Is email the only way to get updates? Other services offer Slack integration, webhooks and more

View comment · Posted Jun 10, 2021 · Joe Vita

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Joe Vita commented,

CommentUsing Built by Zendesk apps

This app should be included as standard functionality. All of its features are offered by similar SaaS companies included in the base products.

View comment · Posted Apr 14, 2021 · Joe Vita

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Joe Vita created a post,

Post Feedback - Ticketing system (Support)

I'd like to know if we can get more information in the change requester view. We have a lot of customers with similar names. More information such as being able to search on or show date of birth in addition to email address (a custom field) would help us to select the correct customer.

It would also help to be able to use the external ID in the search for the change requester field to pick the correct customer.

Background: We have a lot of customers with similar names and placeholder/generic email addresses to fill the field (many do not have their own email and use other forms of communication (e.g. phone call) to reach us.

Posted Apr 06, 2021 · Joe Vita

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Joe Vita commented,

Community comment Feedback - Ticketing system (Support)

I would like to also request audits of changes to the end user profile. This is key customer information and we should be able to audit which agent or user added/changed/removed the information and when.

View comment · Posted Feb 02, 2021 · Joe Vita

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