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Idriss Nasri

Joined May 11, 2022

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Last activity Sep 01, 2022

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ACTIVITY OVERVIEW

Latest activity by Idriss Nasri

Idriss Nasri commented,

CommentBusiness rules

Hi guys,

Is it possible to do an export of the tickets based on tags please?

For example let's say i want to export all the tickets tagged with "waiting_for_firmware_update" and send them a batch email when the firmware update is released, how to do that?

I am able to see the tickets based on tags but didn't find a way to do exports.

Thank you, kind regards.

View comment · Posted Sep 01, 2022 · Idriss Nasri

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Idriss Nasri commented,

Community comment Feedback - Ticketing system (Support)

Up to this!

How is it even possible to not consider this?!

Last week we received a spam email and one of our agents closed the ticket without answering (we all know we don't answer spams). The spammer received the CSAT inquiry and gave a bad score and now I can't delete it?..

I have plenty of this in my department, please consider giving the admins (or at least the owner of the account) the possibility to do this!

View comment · Edited Jun 10, 2022 · Idriss Nasri

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Idriss Nasri commented,

Community comment Q&A - Tickets and email

Hello, thx Gustavo Oliveira.

Really helpful, did that for internal use now.

Do you have a link with infos about how to customize the design of the tickets (emails) that the customers receive please?

Like adding our own brand design, logo, colors, etc..

Was not able to find this info online for external use.

Regards,

Idriss

View comment · Posted May 23, 2022 · Idriss Nasri

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Idriss Nasri commented,

Community comment Q&A - Tickets and email

Hi again, 

Ifra Saqlain the link I received from Nicole is to customize the Guide and the help center, which we already did. 

I am more interested in customizing our Support and Explore Zendesk.

Regards,

Idriss

View comment · Posted May 20, 2022 · Idriss Nasri

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Idriss Nasri commented,

Community comment Q&A - Tickets and email

Thx to both of you, going to have a look to this in the coming days ;-) 

View comment · Posted May 20, 2022 · Idriss Nasri

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Idriss Nasri created a post,

Post Q&A - Tickets and email

Hi,

I would like to know if it's possible to completely white label our Zendesk please, including our own brand, design, logo, etc.. and how to do it if possible.

And that for both internal and external use (so Zendesk support for agents and public comments for customers).

Thx, regards.

Posted May 11, 2022 · Idriss Nasri

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