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Katerina Frid

Joined Dec 07, 2022

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Last activity Mar 02, 2023

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Latest activity by Katerina Frid

Katerina Frid commented,

CommentTicket basics

Hello! Is it possible to search only though the initial messages in all tickets?

View comment · Posted Mar 02, 2023 · Katerina Frid

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Katerina Frid created a post,

Post Developer - Zendesk APIs

Hello! I'm trying to use Zendesk API to process the comments of agents and I have a couple of questions.

1) Is there a way to find out if a comment is a macro or not?

2) After choosing a macro as a template for a comment and applying changes (filling in placeholders, putting an additional text to the end) is it still considered as an 'AgentMacroReference' type event or it becomes a plane 'Comment' type event?

Posted Dec 07, 2022 · Katerina Frid

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Katerina Frid commented,

CommentTicket automation and collaboration

Hello! I'm trying to use Zendesk API to process the comments of agents and I have a couple of questions.

1) Is there a way to find out if a comment is a macro or not?

2) After choosing a macro as a template for a comment and applying changes (filling in placeholders, putting an additional text to the end) is it still considered as an 'AgentMacroReference' type event or it becomes a plane 'Comment' type event?

View comment · Edited Dec 07, 2022 · Katerina Frid

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