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Katerina Frid
Joined Dec 07, 2022
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Last activity Mar 02, 2023
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Latest activity by Katerina Frid
Katerina Frid commented,
Hello! Is it possible to search only though the initial messages in all tickets?
View comment · Posted Mar 02, 2023 · Katerina Frid
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Katerina Frid created a post,
Hello! I'm trying to use Zendesk API to process the comments of agents and I have a couple of questions.
1) Is there a way to find out if a comment is a macro or not?
2) After choosing a macro as a template for a comment and applying changes (filling in placeholders, putting an additional text to the end) is it still considered as an 'AgentMacroReference' type event or it becomes a plane 'Comment' type event?
Posted Dec 07, 2022 · Katerina Frid
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Katerina Frid commented,
Hello! I'm trying to use Zendesk API to process the comments of agents and I have a couple of questions.
1) Is there a way to find out if a comment is a macro or not?
2) After choosing a macro as a template for a comment and applying changes (filling in placeholders, putting an additional text to the end) is it still considered as an 'AgentMacroReference' type event or it becomes a plane 'Comment' type event?
View comment · Edited Dec 07, 2022 · Katerina Frid
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