Recent searches

No recent searches

Reporting for Chat

Turning on reply time SLAs for live chat

What's my plan? Suite Any plan You must have the Agent Workspace to reply time SLAs for live chat. ...

Edited Mar 19, 2025

0 votes  ·  0 comments

0

Votes

0

Comments

Reviewing and exporting past chats in History

What's my plan? Suite Any plan Support with Live chat and messaging, any plan From History pag...

Edited Mar 19, 2025

12 votes  ·  12 comments

12

Votes

12

Comments

History chat details CSV glossary

This article contains a glossary of the metrics included when exporting chat details from the History tab. The CSV ...

Edited Jan 11, 2025

6 votes  ·  0 comments

6

Votes

0

Comments

Analyzing your Chat activity

What's my plan? Suite Any plan Support with Live chat and messaging, any plan Zendesk Explor...

Edited Mar 19, 2025

4 votes  ·  20 comments

4

Votes

20

Comments

Browsing your site's visitors for live chat

What's my plan? Suite Any plan Support with Live chat and messaging, any plan Note: The fea...

Edited Mar 19, 2025

12 votes  ·  12 comments

12

Votes

12

Comments

Monitoring real-time chat metrics

What's my plan? Suite Enterprise or Enterprise Plus Support with Live chat and messaging Enterprise ...

Edited Mar 19, 2025

3 votes  ·  14 comments

3

Votes

14

Comments

Using the Analytics report

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Live chat and messag...

Edited Mar 19, 2025

4 votes  ·  3 comments

4

Votes

3

Comments

Monitoring chat activity with Analytics

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Live chat and messag...

Edited Mar 19, 2025

15 votes  ·  24 comments

15

Votes

24

Comments

Chat Analytics CSV glossary

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Live chat and messag...

Edited Mar 19, 2025

6 votes  ·  11 comments

6

Votes

11

Comments