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Stephen Skobel

Adhésion le 24 juin 2022

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Dernière activité le 18 janv. 2023

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Dernière activité effectuée par Stephen Skobel

Stephen Skobel a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

I'd really like to know the status on this as well. 

Afficher le commentaire · Publication le 14 oct. 2022 · Stephen Skobel

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Stephen Skobel a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

An update on this request would be great. We're still trying to plan for how to better track SLA times, and this feature is one that is high on our priority list. 

Afficher le commentaire · Publication le 07 sept. 2022 · Stephen Skobel

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Stephen Skobel a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

We really need this functionality. We have our first response SLA set to 30 minutes, and having the ability to be notified of near breaches would really help. 

Afficher le commentaire · Publication le 27 juin 2022 · Stephen Skobel

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Stephen Skobel a ajouté un commentaire,

CommentaireService Level Agreements (SLA), macros, and CSAT

We were really hoping to implement this, but under the duration, you must enter a whole number for hours. We have a 30-minute SLA time, and we wanted it to notify us when it gets to 10 minutes until breach. Is there a way for us to accomplish this?

Afficher le commentaire · Publication le 24 juin 2022 · Stephen Skobel

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CommentaireExtending Zendesk

Is it possible to have these notifications get triggered to a chat within Microsoft Teams?

 

Afficher le commentaire · Publication le 24 juin 2022 · Stephen Skobel

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