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Stephen Skobel

Joined Jun 24, 2022

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Last activity Jan 18, 2023

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ACTIVITY OVERVIEW

Latest activity by Stephen Skobel

Stephen Skobel commented,

Community comment Feedback - Ticketing system (Support)

I'd really like to know the status on this as well. 

View comment · Posted Oct 14, 2022 · Stephen Skobel

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Stephen Skobel commented,

Community comment Feedback - Ticketing system (Support)

An update on this request would be great. We're still trying to plan for how to better track SLA times, and this feature is one that is high on our priority list. 

View comment · Posted Sep 07, 2022 · Stephen Skobel

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Stephen Skobel commented,

Community comment Feedback - Ticketing system (Support)

We really need this functionality. We have our first response SLA set to 30 minutes, and having the ability to be notified of near breaches would really help. 

View comment · Posted Jun 27, 2022 · Stephen Skobel

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Stephen Skobel commented,

CommentService Level Agreements (SLA), macros, and CSAT

We were really hoping to implement this, but under the duration, you must enter a whole number for hours. We have a 30-minute SLA time, and we wanted it to notify us when it gets to 10 minutes until breach. Is there a way for us to accomplish this?

View comment · Posted Jun 24, 2022 · Stephen Skobel

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Stephen Skobel commented,

CommentExtending Zendesk

Is it possible to have these notifications get triggered to a chat within Microsoft Teams?

 

View comment · Posted Jun 24, 2022 · Stephen Skobel

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