I blocchi di contenuti ti permettono di creare contenuti che puoi condividere tra più articoli. Ciò è utile per contenuti quali le dichiarazioni di non responsabilità o un testo standard che vuoi creare una sola volta, gestire centralmente e riutilizzare in più posizioni.
Il contenuto riutilizzabile viene memorizzato in un blocco di contenuti, che esiste indipendentemente dal contenuto dell'articolo nel centro assistenza. Puoi usare i blocchi di contenuti in qualsiasi articolo del Centro assistenza.
Gli amministratori e gli agenti Guide autorizzati ad aggiornare i blocchi di contenuti possono modificare e aggiornare i blocchi di contenuti. Quando aggiorni un blocco di contenuti, l’aggiornamento viene applicato automaticamente agli articoli in cui tale blocco di contenuti è usato, senza che venga modificato lo stato degli articoli.
41 commenti
Jann DiPaolo
If I need to add a link to another Help article within a Content Block, selecting Add Link, then Link to Help Center Articles only displays the last 5 articles that have been edited.
This means that if I need to add a link within a Content Block, I either have to edit the article to link to so it shows in the list, or I have to add it as a URL.
Is there any way to see the HTML within a Content Block?
And what is Code Block used for? I cannot find any information on this in the help.
0
Gwendy Richard
Too bad this is only for Enterprise users. We use Professional and this would be a great feature for us. Any chance you will make this available for Professional too?
0
Bryan Funk
Only available for enterprise? This is an essential feature and expected functionality by most users in today's world even at a base tier of software.
1
Dave Dyson
Hi David Bjorgen –
Thanks for your feedback above – for better visibility to our product team, would you mind posting this to our Feedback on Guide topic (ideally, using our Product Feedback Post Template to format your feedback)? That way others can upvote and comment on your idea. Thanks again!
0
Kelly Bianchi
David Bjorgen
So glad you pointed this out. The rabbit hole of help articles led me to believe that you could use it across multiple Help Centers, so I upgraded my account, but quickly downgraded after reading your post. There really needs to be a solution that takes the work out of having to update the same information under multiple brands.
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C.W. Holeman III
David Bjorgen
You've pretty much nailed the gaping holes.
4
Cheeny Aban
We’re happy to announce the release of content blocks - a simple way to create, manage, and reuse content. A feature that we are gradually releasing to all our Enterprise customers. More information can be found here: Announcing content blocks, a simple way to create, manage, and reuse content
0
Jen Ma
Hi! I was wondering has this feature being released yet or is still only EAP.
0
Ad Astra Support
Looking forward to getting my hands on this new functionality! I know this is a long shot, but any chance we can use content blocks in Community posts?
0
David Bjorgen
For purposes, Content Blocks won't be useful until they can:
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