Uso dell’integrazione Shopify in Support e Chat

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Darren Chan

Data ultima modifica: 19 mar 2025

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      Destiny

      Hello Maxcode ITSolutions,
       
      Thank you for reaching out. As far as I know, the Zendesk widget is compatible with the old and new versions for Shopify. The web widget interacts with the online store via appending element to the html of the page through app extension which should be working. Every other feature is api/event driven. 
       
      Since you are having trouble making the widget work on your Shopify store, I'd suggest reaching out to our team for indepth troubleshooting following this guide Contacting Zendesk Customer Support. Here are some other pages in which you can refer to when installing Chat in Shopify.
       
      Setting up the Shopify integration for Support and Chat
      Using the Shopify integration in Support and Chat
       
      I hope that helps. Cheers~!

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      maxcode ITSolutions

      I have added  Chat Widget in Shopify Store its not working,

      Small Question Zendesk support team, Zendesk Widget work Shopify OS 1.0. Old Themes or Not.


      Thanks

       

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      David Gillespie

      Hi Patrick Argao,

      The only workaround is to use an alternative app like Agnostack, which shows every store in the single app.

      I've noted this feedback tho so we can update if we bring into the roadmap for the integration.

      Thanks,

      David

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      Patrick Argao

      Thank you, David! In the interim, do you have any Zendesk workarounds? I'm asking because like right now, we have 30 brands in Zendesk which would have 30 Shopify stores. My team would have to scroll up and down to look for the associated Shopify store depending on the current brand they are working on.

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      David Gillespie

      Hi Patrick Argao,

      Thanks for reaching out and following up about that feature. 

      We still don't have plans to rationalise the seperate storefronts apps into a single app. I've captured your comment against the feature request.

      Thanks,

      David

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      David Gillespie

      Hi Dave Symonds,

      Yes, we need to use the primary email in Zendesk to pull back the details from Shopify.

      Hi Rina,

      Have you turned on the Shopify events and profiles feature? Once this is turned on and events are flowing through you should see the Shopify data in the profile & event history. See this article for instructions to turn the feature on.

      Thanks,

      David

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      Rina

      Hi,

      Referring to section 'to view a shopify profile in a ticket'

      We don't have the dots in our interface, but we can see Shopify data by going into the boxed icon (below the book). Is there a way to switch it on?

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      Dave Symonds

      Hi. A Shopify app question. 

      A Customer has purchased an item using email 1.  They contacted us using email 2.  The shopify app doesn't sow the details - assuming it uses the email 1 to link.  We have added email 1 as a secondary email in the customer profile but the details still do not show.

      Do we need to set the Shopify email - email1- as primary to trigger the Shopify App to return details

       

      Thanks

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      Rosie

      Hi Dave, 
       
      I'll go ahead and create a separate ticket on your behalf so I can get more account-specific details to troubleshoot this issue. You may expect an email shortly with the ticket information.
       
      Thanks. 

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