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Jennifer Rowe

Zendesk Documentation Team

2025년 3월 19일에 편집됨

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      Noelle Cheng

      1263082180589 In the below link article it says that object: decimal can have actions to specify a value yet on this article it says it can only be used as a trigger condition and contradicting what was stated in the other article. Are we no longer able to set decimal objects?

       

      https://support.zendesk.com/hc/en-us/articles/7313293784218-Object-trigger-conditions-and-actions-reference#comment_8607017450778

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      Taylor Painter

      We would also like to be able to use Custom text fields in triggers and views. 

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      D.Fitz

      Still no update on this? 

      Would be a huge win to be able to run triggers off the value of numeric custom fields. 

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      Kathrin Lemberg

      I would also like to use a custom field as condition in a trigger - we currently use a text field and i want to create a condition depenting on used words or strings.

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      Dane

      Hi All,
       
      When using a custom date field as a trigger condition, what does "is within the previous" and "is within the next" do?
       
      Based on the article above, the "is within the next" will count from the time the ticket was updated within the next 24 hours. Hence, if you will use this condition on the same day, it will not work for the next 24 hours will fall on the next day. I have tried to use "is within the previous 24 hours" for it will fall on the selected field date.
       

       
      You can also check the Deadline APP.

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      Damien Messé

      Hello, I would like to use a date field to apply a priority to a ticket something like : 

      If date is "today" then priority is High.

      This is not possible to select today in the list, very frustrating.

      I have selected within the next 1 day but if I select today's date, the trigger is not applied !

      Could you please help ?

      Is this a normal behavior ?

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      Justin Rader

      Yes, that and being able to tell if a Text field has text or not would be super helpful. 

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      Dave Symonds

      Ok - so to confirm, that there a bunch of field type's you cant actually use when building an automation - like numeric?  Was there any reasoning behind that and is it likely to be expanded to allow this?

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      Dainne Kiara Lucena-Laxamana

      Hello Richard‍ & Lester,
       
      Thanks for your explaining your use-case!
       
      At this time, unfortunately, numeric tickets are limited to the conditions "present" & "not present" in business rules. 
       
      I've marked these comments as product feedback for review, which means that your input will be aggregated as a part of our Voice of the Customer program that provides customer feedback to our product development teams.
       
      In addition, I encourage you to create a new post on the General Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
       
      Specific examples, details about impact, and how you currently handle things are helpful for our product teams to understand the full scope of the need when working on solutions. You may also want to review the Product feedback guidelines and how to write an effective feedback post [https://support.zendesk.com/hc/en-us/community/posts/360004391547-Product-feedback-guidelines-how-to-write-a-good-feedback-post].
       
      We truly value customer feedback and your voice and votes in the forums help influence future Zendesk functionality.
       
      ------------------------------
       
      Also, if you like, I can refer you to our Services team. They can build custom applications and other tools for your Zendesk when native functionality is not meeting your needs.
       
      I will set this ticket to Solved for now, but please don't hesitate to let me know if you have further questions.
       
       
       

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      Richard Pixel

      We have the same issue as Lester, but we have revenue fields populated, and calculate the priority via these fields in our current helpdesk, this was a pretty big blow when setting up Zendesk :(

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