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Zendesk EAP - Entity detection

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      What is the Entity detection EAP?
      The entity detection feature allows you to define and detect unique information in tickets and messaging conversations. ...

      Publicado 11 de jul. de 2024 · David Falé

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      Does entity detection work on messaging channel?
      The entity detection feature is working on some messaging tickets and not working on some  Wanted to understand what is ...

      Publicado 15 de fev. de 2025 · Tabish Khan

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      CSV Import (Template) is unavailable
      Hi,   i can´t download the Template it will forward me back to support.zendesk.com   Thanks.   Tobi

      Publicado 16 de jul. de 2024 · Tobias Hermanns

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      Field can´t set to required
      Hi,   we can´t do modification on this field. I want set it to "Required" to Solve" that if AI not find it, Agents still...

      Publicado 12 de set. de 2024 · Tobias Hermanns

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      Broken Links based on HTTPS Keywords
      Hi,   could the AI be set to ignore https://link.to.somewhere and only parse https if followed immediately by [whitespac...

      Publicado 25 de set. de 2024 · Tobias Hermanns

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      Update Fields (Update CSV)
      From time to time it´s need to upload new CSV with new field values, this is currently not supported.

      Publicado 11 de set. de 2024 · Tobias Hermanns

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      Multilanguage
      We found out, that for multi-language, the tool isn´t good working.Example:Our field value is: “IPSEC VPN CLIENT” and th...

      Publicado 11 de set. de 2024 · Tobias Hermanns

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      Disable "Highlight" selection on Tickets / Forms, where field is NOT added
      Our Agents, still highlight by values show up on Forms, this field is not linked to.   This should be disable.

      Publicado 11 de set. de 2024 · Tobias Hermanns

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      Not working on first comment anymore
      Hi,   found out since a while it´s not working anymore on first comment, does anyone have same issue monitored?

      Publicado 04 de set. de 2024 · Tobias Hermanns

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      The Dropdown field should be Multiple Selection for multiple products
      Some requests can be relevant to multiple products, for example, Camera Model A and Camera Model B. However, the drop-do...

      Publicado 21 de jul. de 2024 · Yaniv Dayan

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