How to export Zendesk macros into a spreadsheet
The Wise One - 2022Community Moderator
已于 2017年4月20日 发布
Regarding to this post I decide to make this short tutorial.
1. you need to be logedin as Admin or Agent of your ZD account.
2. open this link XYZ.zendesk.com/api/v2/macros.json?per_page=99 (but change XYZ to your zendesk account name)
2a. If you have more than 100 macros, you should export one more JSON file cause it's up to 100 macros per export. Second file is on this url https://XYZ.zendesk.com/api/v2/macros.json?per_page=99&page=2 (replace XYZ to your ZD name)
3. When json file is loaded, save it on your computer (CTRL+S or CMD+S)
4. Open site: https://json-csv.com/
5. Upload your JSON file
6. Wait a little
7. Click on Download button.
Ta-Da, you have your macros exported in CSV file format.
Hope this helps!
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71 条评论
Matthew Watts
Thanks to OP.
I am just not clear on point 2a and 2b
"2. open this link XYZ.zendesk.com/api/v2/macros.json?per_page=99 (but change XYZ to your zendesk account name)
2a. If you have more than 100 macros, you should export one more JSON file cause it's up to 100 macros per export. Second file is on this url https://XYZ.zendesk.com/api/v2/macros.json?per_page=99&page=2 (replace XYZ to your ZD name)
My understanding is that point 2 is for less than 100 macros?
We have over 200, so I used point 2a, but I did not understand the logic behind "the 2nd file?" What is a 2nd file?
I used both points, and both times it extracted over 200 macros, so I am not sure what the "more than 100 macros" has to do with anything?
Thanks to clarify.
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Vlad
Thanks for the feedback, Rebekah. Very glad to hear that!
I just spotted this post is created precisely 3 years ago :O
The days are long and the years are short. :)
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Rebekah McKinney-Perry
Super helpful, thanks a mil! :)
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Mugeni Mukanga
Worked perfectly first time.
Thank you!
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Sydra Stoner
Thank you so much Graeme! Worked like a charm.
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ZZ Graeme Carmichael
Syd S
Try this:
https://XYZ.zendesk.com/api/v2/macros.json?group_id=XXXXX&page=2
Or look for the 'next page:' url near the end of your output:
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Sydra Stoner
We've been using the https://XYZ.zendesk.com/api/v2/macros.json?group_id=XXXXX option to download macros based on the group, but cannot figure out how to get the next page of macros for that specific group. Does anyone know how to do that?
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Kelly Scarbrough
Thank you so much for this. You probably just saved me HOURS of typing!
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Brett Bowser
Hey Mary,
There are are a couple of options for exporting Help Center content as mentioned here: Help Center data export
The most common method I've seen is through Kbackup integration that was developed in our App Marketplace: kBackup
If you have any questions regarding the integration you'll want to reach out to the developer directly.
Hope this helps!
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Mary Paez
WOW! This was fast and easy! Thank you for this post. It was very helpful.
Do you have something similar for exporting a report from the Zendesk Manage articles UI based on applying a filter?
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