Can I report on agent availability in Zendesk Talk?
Yes, real time reporting on Agent availability is located on the native Talk reporting dashboard. To access the native Talk dashboard, click the Reporting icon () in the sidebar and then select the Talk tab. This dashboard will allow you to see the current status of your Talk agents, specifically the total time they have spent online and the time have been available to take calls.
Unfortunately this data is not editable and cannot be pulled over an extended period of time. Furthermore 'Total online time' and 'Time available' metrics are not available in Insights to report on further. The Talk reporting dashboard would be the only location within Zendesk that this information would be available. For more information on Talk metrics that are available within Insights, see Insights metrics reference (Professional and Enterprise).