Automation conditions and actions reference

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2 Comments

  • Pierre Clouthier

    Is it possible to create an Automation Action that deletes tickets suspended because "Detected as Spam"?

    0
  • Brett - Community Manager

    Hi Pierre,

    There's no way to set up an automation to apply to suspended tickets since technically the ticket is not generated until it's been recovered.

    That being said, tickets should automatically be deleted from the suspended ticket view 14 days after it's originated. More information in the following article: Understanding and managing suspended tickets and spam

    Hope this helps!

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