Automation conditions and actions reference

Have more questions? Submit a request

4 Comments

  • Pierre Clouthier
    Comment actions Permalink

    Is it possible to create an Automation Action that deletes tickets suspended because "Detected as Spam"?

    0
  • Brett - Community Manager
    Comment actions Permalink

    Hi Pierre,

    There's no way to set up an automation to apply to suspended tickets since technically the ticket is not generated until it's been recovered.

    That being said, tickets should automatically be deleted from the suspended ticket view 14 days after it's originated. More information in the following article: Understanding and managing suspended tickets and spam

    Hope this helps!

    0
  • Ben Fulton
    Comment actions Permalink

    Is "Hours since assigned" a measure of the time since the ticket was assigned to *anyone* (the first assignment), or the hours since the *most recent* assignment, as in cases where a ticket is re-assigned multiple times?

    0
  • Brett - Community Manager
    Comment actions Permalink

    Hi Ben,

    Hours since assigned will look at the most recent ticket assignment. This will account for multiple ticket assignments if necessary.

    If you run into any issues let us know and we can take a look for you.

    Cheers!

    0

Please sign in to leave a comment.

Powered by Zendesk