Automatically redacting credit card numbers from tickets (Professional and Enterprise) Follow



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    Chris Chapman

    Can you address if the card numbers are redacted if the credit card/bank information is provided on an attached document (PDF, Word, Excel, etc.)?

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    Jessie - Community Manager

    Hey Chris!

    This will not redact anything in ticket attachments. You do, however, have the option to redact the attachment itself.

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    Zac (Edited )

    This is a highly useful feature, but we also find it redacts other items such as EAN numbers for identifying products. For some businesses, that is important information and it's very difficult to correspond over email without being able to easily pass that information. It would be helpful if this feature more narrowly focused on credit cards, instead of all number sequences 12-19 digits long. 

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