Some support teams never delete tickets; they instead move them through their workflow to close them using an automation. You can however delete a ticket if you want. When you do, it is immediately deleted and cannot be recovered.
You can also delete multiple tickets at the same time. For more information, see Bulk deleting tickets.
To delete a ticket
- Open the ticket that you want to delete.
- Click the Ticket options menu in the upper right, then select Delete.
You'll be warned that the ticket will be permanently deleted.
- Click OK and the ticket is immediately deleted.
Deleting more than one ticket at a time
You can use a view to delete more than one ticket in a single step. See Bulk updating, deleting, and merging tickets.