Deleting tickets Follow

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2 comments

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    Jason Howard

    If you permanently delete a ticket forever, does it still factor into the "New Tickets" count in the reporting/analytics? 

  • Avatar
    Stephen Fusco

    Hello Jason, 

    That depends on which report you're looking at. The Reporting Overview does not filter out deleted tickets from its data set, whereas Insights does exclude deleted tickets. Their inclusion in the Reporting Overview can skew the data on reports available here. 

    Insights reports will always have the most accurate information. 

    Thanks for your question! 

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