Managing Zendesk Talk numbers

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  • Alan Safahi

    On my account (phone # 925-421-2455) I do not have the option of adding a failover number.  Is this due to my Zendesk Plan needing to be upgraded?

  • Amie Brennan

    Hi Deborah,

    We make software that companies use to give their customers a way to contact them for support. We don't provide support for their product, just the channel for communication. :)



  • Roman


    I want to connect Hungarian free toll number (I have it already) to my agent in Zendesk. Can you aid me?

    Best regards


  • Chris White


    I was wondering if there are any details that could be shared on what form the ticket will take - like tags, specific identifiers, etc. This would help us manage them so that they don't overload our queue, and to put some automations in place to get the most out of the new feature.

  • Stephanie Hong

    Just thought I'd mention it would be helpful to clarify the section on "Configuring agent wrap-up for each number (Talk Basic and Advanced)

    For the following point, I had to find out in another thread that this is only for Talk Advanced.

    5. If you want to set a wrap-up time limit, select an option from the drop-down menu next to Wrap-up time limit.

    Would have saved me a few minutes of wondering if my set-up was glitchy I think if it was mentioned this isn't available on other plans.

    Hope this helps others!





  • Scott Rosenlof

    Is it possible to set an agent to automatically go back online after a call?  Or do thy have to click available?

  • Travis Burkey


    I am having trouble deleting a number from my text channel. I have followed the instructions but no delete option is available in the Channel>Text>Numbers section.

    Has the procedure changed?

  • Amie Brennan

    Hi Travis,

    Nothings change regarding the procedure. I'll create a ticket and reach out to you from there so we can troubleshoot this together. See you in the ticket. :)

  • Tim Roberts

    How many numbers can be added to Talk? we are a 4 fascia business and need to possibly have 4 options now.

  • Caroline Kello

    Hi Tim,

    We've customers with many hundreds of number on Talk, hope this will be able to suit you as well :) 

    Thanks, Caroline

  • Stacy Kim

    Are you able to set priority for Zendesk Tickets that come in through other channels (through phone number in app, or emails)?

  • Jessie - Community Manager

    Hi Stacy!

    You should be able to set up a trigger that will set priority for you based on the ticket channel. You can find out more about triggers in this article.


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