Adding Zendesk Talk numbers Follow

Comments

12 comments

  • Avatar
    Clement Tang

     

    I would like to know is there any plan to expand the countries of supported inbound numbers?

    We're in Taiwan and would love to tryout ZenDesk Voice if you provide numbers here.

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    Anna Li

    Hi I did not find China Mainland in the country list. Does it mean I CAN NOT add a Mainland number to Zendesk Voice now?

  • Avatar
    Clement Tang (Edited )

    @Anna Li

    From what I understand, yes.. you can't have a China number if it's not on the list. If your customer is outside of China then it's not a problem.

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    Matthieu ETIENNE

    Hi,

    I wondering,when selecting a phone number for a Talk channel in the UK, the Local phone nº charges for the end-users is the same on the whole UK territory?

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    Roman

    I would like to know if there is any plan for Hungary and Romania?

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    Marcelo Barrese

    Hi! is there any plan to add Argentina and Chile to the countries list?

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    Oliver

    Hi there, I don't have the function to "Add an external number" How can I change the Caller ID?

  • Avatar
    Caroline Kello

    Hey Oliver, 

    Please note that External numbers for outbound calls is a feature only available on the Talk Professional and Enterprise plans. 

    Thanks, Caroline 

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    Mirana Francis

    Hi, I just wanted to ask, if our customers called our Zendesk number, is it toll-free?

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    Caroline Kello

    Hi Mirana, 

    If you've purchased a toll-free number then indeed it's a toll-free number. You can purchase local, toll-free, mobile and national number. Full list of number availability and capability is here

    Thanks, Caroline

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    Jessica

    Hi - we're opening up distro in uk/eu and would like a number for our customers to call. what are best practices for doing this? We have a UK number set up - should our EU customers use this number or a different one?

     

  • Avatar
    Hervin Centeno

    Hi Jessica,

     

    I have been looking into our resources on adding Talk numbers, and I believe you should be all set with a UK number. There are no outright advantages to having your EU customers call a number that's different than the one you already have set up. Additionally, a UK number has SMS and Voice capabilities so you should have everything you need in a number!

    I hope this information helps!

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