Adding Zendesk Talk numbers Follow

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This article describes how to add a new or existing number in Zendesk Talk. For information about managing numbers, see Managing Zendesk Talk numbers.

Adding a new number

Local or toll-free (freephone) phone numbers are available in the following countries:

  • Bahrain
  • Brazil
  • Bulgaria
  • Canada
  • Czech Republic
  • Dominican Republic
  • El Salvador
  • Israel
  • Greece
  • Latvia
  • Lithuania
  • Luxembourg
  • Peru
  • Mexico
  • Romania
  • Slovakia
  • Sweden
  • Switzerland
  • United Kingdom
  • United States
National numbers are available in the following countries:
  • Austria
  • Australia
  • Belgium
  • Cyprus
  • Denmark
  • Estonia
  • Finland
  • France
  • Hong Kong
  • Ireland
  • Italy
  • Japan
  • Malta
  • Netherlands
  • New Zealand
  • Poland
  • Portugal
  • Puerto Rico
  • South Africa
  • Spain
  • Sweden

If you have an existing telephone number that you already use for support, you can forward calls to the number to the Zendesk Talk number. If you have a US-based number, you can port the number to Twilio to use as your Talk number. For details, see Porting numbers into Zendesk Talk.

Note that customers on Zendesk Support's Essential plan or Zendesk Talk's Lite plan can only have one number. 

To select a new number

  1. Click the Admin icon () in the sidebar, then select Channels > Talk.
  2. Click the Numbers tab.
  3. Click Add number.

  4. Select a country and area code (if applicable) and then click Search. You can also search for phone numbers containing specific sequences of letters or numbers.
  5. Select a phone number and then click Next. Note that your phone number is free while you are in trial but cannot be changed. To change your phone number or add an additional number, you must add Zendesk Talk to your account's subscription.
  6. Review the number you selected and monthly deduction amount, then click Next.
  7. Accept the Zendesk Talk terms and conditions and click Next.
  8. If you selected a local number from one of the countries listed below, you also need to agree to provide a business address for that country. When you click Next, the Country address certification window appears. Enter the address and click Next.
  9. Click Finish.

Using an existing number

If you want to keep using an existing telephone number for support, you can forward the calls to a Zendesk Talk number. If you have a US-based number with another carrier, you also have the option of porting the number to Twilio to use as your Zendesk Talk number. Note that porting a number can take two to four weeks.

To forward calls

  1. Set up a Zendesk Talk number as described in the section above.
  2. Ask your telephone service provider to forward calls to the Zendesk Talk number.

To port an existing number to Twilio (U.S. only)

Follow the steps detailed in Porting numbers into Zendesk Talk.

Adding a local business address

If you're using a number from one of the following locales, you'll also need to add a local business address.
  • Australia (61)
  • Belgium (32)
  • Bulgaria (359)
  • Czech Republic (420)
  • Finland (358)
  • Germany (49)
  • Greece (30)
  • Latvia (371)
  • Luxembourg (352)
  • Mexico (52)
  • Romania (40)
  • Slovakia (421)
  • Spain (34)
  • Sweden (46)
  • Switzerland (41)

If you're adding a new number from one of these locales, you'll be prompted to enter the address while purchasing the number (see Adding a new number,)

If you're using an existing number that requires an address, you can enter it in the Talk channel settings.

To add a local business address for an existing number
  1. Click the Admin icon () in the sidebar, then select Channels > Talk.
  2. Click the Addresses tab.
  3. Click add address.
  4. Enter your address details.
  5. Click Save.
Have more questions? Submit a request

Comments

  • 0

     

    I would like to know is there any plan to expand the countries of supported inbound numbers?

    We're in Taiwan and would love to tryout ZenDesk Voice if you provide numbers here.

  • 0

    Hi I did not find China Mainland in the country list. Does it mean I CAN NOT add a Mainland number to Zendesk Voice now?

  • 0

    @Anna Li

    From what I understand, yes.. you can't have a China number if it's not on the list. If your customer is outside of China then it's not a problem.

    Edited by Clement Tang
  • 0

    Hi,

    I wondering,when selecting a phone number for a Talk channel in the UK, the Local phone nº charges for the end-users is the same on the whole UK territory?

  • 0

    I would like to know if there is any plan for Hungary and Romania?

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