Adding Zendesk Talk numbers

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28 Comments

  • Clement Tang
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    I would like to know is there any plan to expand the countries of supported inbound numbers?

    We're in Taiwan and would love to tryout ZenDesk Voice if you provide numbers here.

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  • Anna Li
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    Hi I did not find China Mainland in the country list. Does it mean I CAN NOT add a Mainland number to Zendesk Voice now?

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  • Clement Tang
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    @Anna Li

    From what I understand, yes.. you can't have a China number if it's not on the list. If your customer is outside of China then it's not a problem.

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  • Matthieu ETIENNE
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    Hi,

    I wondering,when selecting a phone number for a Talk channel in the UK, the Local phone nº charges for the end-users is the same on the whole UK territory?

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  • Roman
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    I would like to know if there is any plan for Hungary and Romania?

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  • Marcelo Barrese
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    Hi! is there any plan to add Argentina and Chile to the countries list?

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  • Oliver
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    Hi there, I don't have the function to "Add an external number" How can I change the Caller ID?

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  • Caroline Kello
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    Hey Oliver, 

    Please note that External numbers for outbound calls is a feature only available on the Talk Professional and Enterprise plans. 

    Thanks, Caroline 

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  • Mirana Francis
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    Hi, I just wanted to ask, if our customers called our Zendesk number, is it toll-free?

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  • Caroline Kello
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    Hi Mirana, 

    If you've purchased a toll-free number then indeed it's a toll-free number. You can purchase local, toll-free, mobile and national number. Full list of number availability and capability is here

    Thanks, Caroline

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  • Jessica
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    Hi - we're opening up distro in uk/eu and would like a number for our customers to call. what are best practices for doing this? We have a UK number set up - should our EU customers use this number or a different one?

     

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  • Hervin Centeno
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    Hi Jessica,

     

    I have been looking into our resources on adding Talk numbers, and I believe you should be all set with a UK number. There are no outright advantages to having your EU customers call a number that's different than the one you already have set up. Additionally, a UK number has SMS and Voice capabilities so you should have everything you need in a number!

    I hope this information helps!

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  • Brijan Badshah
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    Hi - If we have multiple customer service reps in the call center, would we need to purchase multiple Zendesk Talk numbers? One for each?

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  • Kelly Ngo
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    If I set up a toll free number, do I also need to set up an external number to be able to make outbound calls? So we would have 2 numbers?

    What happens when a customer tries to call the outbound number that shows up on call display? Does that get routed inbound?

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  • Kyle Jones
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    Hey Kelly,

    I'm very sorry for the delay, but I'd be happy to answer this for you!

    Currently, you would not need another number if you purchase a Toll Free number, as the Toll Free Number can definitely make outbound calls. However, there are some limitations that come with this (Such as calling other toll free numbers, as they would not connect).

    If your customer were to call the number back on the caller ID it should get routed inbound as it will display that same Toll-Free Number.

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  • 강예은
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    When can we use this talk channel from S.Korea?  ㅠㅠ I bought this channel 1 years ago, but can't use this channel by this time..

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  • Jessie Schutz
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    Hi 강예은!

    If you look at the available countries in the drop down on this article, you'll see that you can use Zendesk Talk with a toll-free number in South Korea. Have you tried adding one yet?

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  • 강예은
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    Hello Thanks for your reply. 
    I've checked recommend article  and trying to set up the number for using talk channel. 
    but can't see any numbers for toll-free. 
    yellow mark means "you can't find umber, please try again"
    would you please check this? 


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  • Caroline Kello
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    Hi 강예은, 

    South Korea toll-free numbers are currently in stock but are in beta, which requires that you sign up for access. Please use the link above to gain access. National numbers (which are generally available) are currently out of stock with Twilio but they have an order out for more. 

    Thanks, Caroline

     

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  • Jamie Noell
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    We would like the business name to show up instead of the Zendesk Talk number.  The official number is forwarded to a Zendesk Talk number, so when I try to add an external number, the call gets routed to Talk, and before I can use the keypad to enter the number, an error greeting is played that the wrong number was entered.  We would like our official number to be the one displayed instead of the Talk number.  

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  • Noc
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    Information is missing for France numbers under "Adding a local business address".

    Not only you have to give your company address, but if the company is in Paris you also need to know which part of the town your company is and you can select only the numbers which are designated for that part of the town. I don't know if it is also for other parts of France or if Paris is specific in this.

     

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  • Neil Weldon
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    Hi Jamie,

    If I understand this correctly, you have a business number that forwards into Talk and you have that same business number as an external number in Talk. In this case you should be making calls out of that external number so it is that caller id that is presented to the person you called. If you want the name of the company to appear then this is not something we control and you should discuss this with the carrier that you have the business number with.

    Thanks

    Neil

    Neil Weldon | Director of Product

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  • Laura
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    If we wanted to have our toll-free (external) number as the option in the "Call Us" feature within the Zendesk widget would this need to be an adjustment we need to code on our end?

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  • Caroline Kello
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    Hey Laura,

    Is your toll-free number one that exists in Talk, or is it hosted somewhere else?

    Thanks, Caroline

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  • Laura
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    Hi Caroline - Our toll-free number is hosted somewhere else. 

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  • Caroline Kello
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    Hi Laura,

    Unfortunately, at the moment we can only surface Talk numbers in the web widget. Thanks for the feedback.

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  • Beatriz Zaragoza
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    I'm getting this error message International_outbound_calls_not_allowed. Its a US number. 

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  • Brett - Community Manager
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    Hi Beatriz,

    We will most likely need to take a look at your account to see why this error is occurring.

    I'm going to generate a ticket on your behalf and pass this over to our Customer Advocacy team for further assistance.

    Cheers!

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