This topic contains a reference list of all triggers best practices and recipes. For more information on triggers, see Triggers resources.
- How do I add a hyperlink to a trigger?
- Automations vs. Triggers - When To Use What
- Automatically tagging tickets from specific users and organizations
- Triggers Organized, Reassigning tickets
- Organizing incoming tickets with multiple email addresses
- The importance of the 'Ticket is' condition
- Why can't I update the group or assignee on a ticket?
- My customers are receiving email responses even when I don’t add a public comment
- How can I tell if my email notifications are being sent to the end-user?
- How do I disable all emails to agents?
- Avoiding conflicting triggers
- How to create a holiday trigger
- Sending a different email message to users for agent-created tickets
- How to assign a follow up ticket to the assignee on the closed ticket.
- Can I configure a trigger to add a comment to a ticket?
- Can I notify a group if a ticket has not been updated?
- Can I be notified when a problem ticket has reached a certain number of incidents?
- Support@Zendesk: The trigger everyone needs
- Notifying external email addresses