How can I fix "Zendesk Chat is not enabled for you" error?

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10 Comments

  • Kirby Carabana

    Just wanted to verify but I think some of the screenshots are broken now on this article.

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  • Brett Bowser
    Zendesk Community Team

    Thanks for sharing Kirby!

    I'll pass this information along to our documentation team to get corrected :)

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  • Madison Davis
    Zendesk Community Team

    Hey Kirby! I fixed the broken screenshots - thanks so much for flagging. Let me know if you're still running into any issues with them. 

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  • Jason

    This article

    https://support.zendesk.com/hc/en-us/articles/360002031267-How-can-I-fix-Zendesk-Chat-is-not-enabled-for-you-error-

    solved the issue. Is there a way though to not require the site owner to have to go in and "enable" other Admin accounts before they can login? We'd like to have the Admin account folks to be able to login whenever they want.

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  • Madison Davis
    Zendesk Community Team

    Hi Jason! Zendesk uses a license-based model where you pay per agent who uses a license, so an Admin must manually assign those licenses to the folks they'd like to be able to access Zendesk. However, once a user is assigned access to Chat, an Admin shouldn't have to re-enable their access again and again. As long as you have enough licenses to cover the number of users who need to log in, you can just enable their Chat access then they can log in whenever they're ready. 

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  • Alex Lee

    Hello, I do not see the zendesk chat toggle on my profile (admin).  We have this setup, is licensed, and enabled in settings.  

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  • Brett Bowser
    Zendesk Community Team

    Hey Alex,

    Do you instead see the "Manage in Admin Center" link instead when you navigate to your profile? Depending on what Chat phase you're on, you may need to enable it from the Admin Center instead as mentioned above.

    Let me know if that's not the case!

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  • Alex Lee

    Hi Brett,

     

    We have enough licenses, and talk is already enabled.  I also see it enabled on the people edit agent settings I've reached out to your support team.

    I'm not sure what chat phase i'm on.  I do remember seeing this option before, so I'm not sure what happened.  Is there a specific setting i should be looking at in the Admin Center?  I've combed through the ui, but didn't see anything.

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  • Brett Bowser
    Zendesk Community Team

    Hey Alex,

    any chance you could provide a screenshot of what you see in the agents profile where the Chat option should be? If you see the Manage in Admin Center option when viewing the agents profile, that button should automatically take you to the Products/Roles page in the Admin Center.

    The example URL for this page would be subdomain.zendesk.com/admin/staff/(userID)#product-roles where you would replace the subdomain text with the subdomain of your account and userID with the agents ID.

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  • Alex Lee

    Thanks Brett, sorry i responded to the wrong forum, its the Zendesk Talk Product that is not working for me.

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