How can I fix "Zendesk Chat is not enabled for you" error?

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5 Comments

  • Kirby Carabana

    Just wanted to verify but I think some of the screenshots are broken now on this article.

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  • Brett Bowser
    Zendesk Community Team

    Thanks for sharing Kirby!

    I'll pass this information along to our documentation team to get corrected :)

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  • Madison Davis
    Zendesk Community Team

    Hey Kirby! I fixed the broken screenshots - thanks so much for flagging. Let me know if you're still running into any issues with them. 

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  • Jason

    This article

    https://support.zendesk.com/hc/en-us/articles/360002031267-How-can-I-fix-Zendesk-Chat-is-not-enabled-for-you-error-

    solved the issue. Is there a way though to not require the site owner to have to go in and "enable" other Admin accounts before they can login? We'd like to have the Admin account folks to be able to login whenever they want.

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  • Madison Davis
    Zendesk Community Team

    Hi Jason! Zendesk uses a license-based model where you pay per agent who uses a license, so an Admin must manually assign those licenses to the folks they'd like to be able to access Zendesk. However, once a user is assigned access to Chat, an Admin shouldn't have to re-enable their access again and again. As long as you have enough licenses to cover the number of users who need to log in, you can just enable their Chat access then they can log in whenever they're ready. 

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