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Using structured messages in Zendesk Chat



Edited Jun 21, 2024


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6 comments

Is it supported in Chat SDK v2 ? 

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Hello there,

Please note that Structured messages are not supported int Chat SDKs with an exception:

  • There are two types of quick selection features on the Chat backend: Shortcuts and Quick Replies.
  • Both Chat v1 and Chat v2 support Shortcuts (Chat v2 as of v2.2.0/v2.7.0 on Android/iOS).
  • Quick Replies is a newer type of structured message. We never supported Quick Replies on any of the versions, including v1.

Hope that helps!

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Hola como me comunico con ello diretamebte

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Beto

Zendesk Customer Care

¡Hola Greylin, muchas gracias por tu pregunta!

Si desea contactar directamente con Zendesk, puede hacerlo siguiendo este artículo: Contactar con atención al cliente de Zendesk. Puede tener un Chat instantáneo con nosotros, o una conversación asincrónica si lo prefiere.

¡Espero que esto haya sido de ayuda!

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can we see an example of how this works with the `zE("...")` API? 

unclear from the docs here how to send structured messages with zE

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Greg Katechis

Zendesk Developer Advocacy

Hi Jona! The wrapper that you're referring to is related to our classic web widget API, which is different than what is being discussed here. To use structured messages, you need to be using the Chat Conversations API or Sunshine Conversations, both of which require more infrastructure than the web widget API allows for. You can read more about them here:

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