Using the Answer Bot for Slack integration

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  • Hannah Ashford

    The channel dropdown is never appearing once I select "Add a channel" when attempting to configure Answer Bot.


  • Devan - Community Manager
    Zendesk Community Team

    Hello Hannah Ashford,

    Welcome to the Community! Can you please confirm that you've followed and implanted the steps below when Enabling Answer Bot on a Slack channel.

    1. In the Zendesk App channel, enter /zendesk settings to display the app settings.
    2. In Answer Bot, click Add channel.
      Note: If your Slack workspace has a lot of channels, after clicking Add Channel, please wait up to 10 seconds for the channel dropdown to show.
    3. In Which channel(s) would you like me to listen to and suggest articles for?, select the channel from the dropdown list, and click Next.
    4. From the dropdown list, select the brand articles to recommend in the channel, and click Done.

    Another variable that could be impacting this might be that your Slack workspace has a lot of channels. After clicking Add Channel I'd reccomend wait up to 10 seconds for the channel dropdown to show.

    Let us know if these were the setup sets you implemented. If so and you are still experiencing issues, we'll be happy to troubleshoot this further. 

    Best regards.

  • Hannah Ashford

    Yes, I followed all of those steps until step 3. The dropdown never appeared (I waited much longer than 10 seconds).


  • Brett Bowser
    Zendesk Community Team

    Hey Hannah,

    It looks like you never received a response on this post. Are you still experiencing issues with setting up this integration? Any chance you could provide a screenshot of what you see on your end?

    Let me know!

  • Josh

    Can you build this for Facebook Workplace! Great feature


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