Using the BCC email address for external email messages

If you send email messages to or receive email messages from your Sell contacts at an email address that is not the email address you are using for your Sell account, you can add a BCC email address to your outgoing messages or forward email messages into Sell using that BCC email address.

This allows you to attach email messages that are sent or received at external email addresses (not used in your Sell account) into a contact’s card and also into specific deals you have with a contact.

BCC email address for contacts

On each contact card (this is not available for leads), you’ll see the BCC email address in the right-side column.

Note: Zendesk Sell used to be called Base.

You can quickly copy the email address by clicking the Copy to Clipboard icon. You also have the option of changing the BCC email address if you need to for some reason by clicking the Generate new address icon, which is next to the Copy to Clipboard icon.

This BCC email address is the same for all your contacts. It’s specific to your Sell account.

To use the BCC email address for contacts

• Create a new email message in your external email application and add the BCC email address as a BCC recipient.
• Or, forward existing email messages to Sell using the BCC email address.
  Note: Email messages forwarded to Sell must include Fw: or Fwd: in the subject line.

When a message is sent to Sell using the BCC email address, it is matched to the contact via the contact’s email address. If the email address doesn’t already exist in Sell, a new contact will be created.

Note: Email attachments are not supported and will not be added to Sell when using the BCC email address.

BCC email addresses for deals

The BCC email address for deals is not the same as the BCC email address for contacts. For deals, the deal identifier is included in the BCC email address.

This means that the BCC address for each deal is unique and if you want to BCC email messages from an external email account you need to use this deal specific BCC email address. These unique BCC email addresses are included on every deal card.