Using the Chat dashboard with the Zendesk Agent Workspace

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6 Comments

  • Josh

    Why would the visitor list be removed? That is functionality we relied on.

    2
  • Cyndi Bass

    Any chance for following items to be carried over to the agent workspace soon? Or a place I can submit a feature request for these?
    End user browser info
    Other agents available online
    Sending transcript of chat to end user

    1
  • Arpan Nagdeve
    Zendesk Product Manager

    Hi Josh, 

    Visitor list has gone through a change because we wanted customers to move to agent workspace for serving chats, we also positioned agent workspace for customers mainly with reactive support use case rather than a proactive chat use case. We understand the benefits that the visitor list brings for our customers but it's a limitation in agent workspace for now. 

    0
  • Arpan Nagdeve
    Zendesk Product Manager

    Hi Cyndi, 

    All three listed items are part of our backlog, end-user info, and sending transcript are still part of the H2 plan. Agents status is still not prioritized for this year. 

    1
  • Josh

    Is the visitor list going to come back or?

    2
  • Josh Dickinson

    Please can you confirm if the visitor list will be making a return? This was a very valuable feature and a useful tool to help reduce the dreaded churn! 

    0

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