Using the Shopify integration in Support and Chat

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3 Comments

  • Marcus | Merchworld

    Hi !

    1. If you have 6 different shopify stores connected, then you will end up with 6 side bar widgets.

    And you need to scroll to see if the user has a order from shop 3,4,5 & 6.

    2. If you collapse the shopify sidebar widgets, then im able to all without the need to scroll

    but no notice in collapsed mode if they user has an order in any shop.

    Will a fix be provided for this ?

    0
  • David Gillespie
    Zendesk Product Manager

    Hi Marcus | Merchworld,

    Thanks for the feedback about the sidebar apps.

    We don't currently plan to rationalise the seperate storefronts apps into a single app. I've captured your feedback as a feature request for the integration and will keep you updated if/when we decide to develop it.

    Thanks,

    David

    0
  • Phil Mocek

    A more restrictive option, presumably effective at making the Shopify panel work without whitelisting anything Zendesk might serve up, which I posted as a comment on the "Announcing the new Shopify integration for Support and Chat" post, is to add three rules, using uBlock Origin's Dynamic URL filtering, similar to these:

    example.zendesk.com https://example.zendesk.com/api/v2/tracking/support_user_properties xmlhttprequest allow
    example.zendesk.com https://example.zendesk.com/api/v2/tracking/subscription_properties xmlhttprequest allow
    example.zendesk.com https://example.zendesk.com/api/v2/tracking/support_group_properties xmlhttprequest allow
    1

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