About Zendesk messaging (beta)

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5 Comments

  • Anderson2

    Hi, 

    I'm trying the messaging and I've a question. When I send an article, the follow up questions are all in English, but all my customers speak brazilian Portuguese. I didn't find the place do configure it on the builder flow .

    Is it possible during beta test? 

    Thanks 

    example:  

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  • Mike Mortimer
    Zendesk Product Manager

    Hi Anderson2, in the current beta it's limited to English only currently because of these hard-coded English flows. We'll support further languages shortly. Sorry if you missed this, we noted it in the requirements / eligibility article: https://support.zendesk.com/hc/en-us/articles/360057096813#topic_dk3_rnc_gnb

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  • Jeremy Sanchez

    I'm needing assistance with the "transfer" option in the flow builder. I have it set to ask the end-user to fill out a few fields before transferring to an agent, but the fields do not populate once the "talk to an agent" is selected. All that happens is the message stating "Let's collect some details before proceeding" populates and then just  "..." - no fields pop up. Any help would be greatly appreciated. 

     

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  • YU-CHENG LI

    Hi Zendesk Community,

    I'd like to ask you a question regarding the new function.
    How could I set up these channels? Because I can't find where to configure.


    Thanks in advance!

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  • Brett Bowser
    Zendesk Community Team

    Hey Yu-Cheng,

    If you have the social messaging add-on, you can use these instructions for setting up LINE or WeChat: Setting up your LINE or WeChat channel (Social Messaging add-on)

    If you don't have the add-on but are interested in finding out more, let me know and I can get you in touch with your account manager.

    Cheers!

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