Setting up SAML single sign-on with Okta

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  • Jiri Kanicky

    Are new users created automatically in Zendesk or do I need to add them first in Zendesk that they can authenticate through Okta?

  • Hannah Lucid

    Hello Eric Shen, this information is super helpful! I am curious on whether or not there are any issues with this connection where users have created zendesk ticket using their email but have not signed up within zendesk. 

  • Patrick Monahan

    We created an on and off-boarding process by which you can Approve, Add, and Authenticate a user from a Zendesk ticket to Okta. An agent receives the ticket and can approve or deny the request. The new user is then created in Okta and provision an App, like email or a scim-based cloud app, in seconds.


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