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How do I report on user data in Explore?



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Elissa Tikalsky

Zendesk Digital Resources Team

Edited Aug 09, 2024


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5 comments

Hello,

While reporting on deleted users metric, is there a way you can include the day the same accounts were deleted as an attribute.

Your support on this will be highly appreciated

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Mau

Zendesk Customer Care

Hi Allan,

Natively, Zendesk doesn't have a metric that reports on the timestamp when a user is deleted. You may want to check the article Metrics and attributes for Zendesk Support for a comprehensive list of metrics and attributes.


Thanks for understanding.

Mau

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Hi Mau,

Many thanks for your response. I was able to hack it by using;

Time - Requester last updated The last time that the ticket requester user profile was updated.

as the last requester user-profile update was 'Delete'.

Allan

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Sydney Neubauer

Zendesk Luminary

I am looking for a way to see the name of the User and selections they have on their profile. I only see Name options for "Assignee, requester, and submitter" which does not apply to user profile. Is there an option similar to "User name"?

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Viktor Osetrov

Zendesk Customer Care

Hello Sydney,

We can recommend using API GET requests for checking the information about the "user name".
GET /api/v2/users/{user_id} where {user_id} is the id of the user. 
- https://developer.zendesk.com/api-reference/ticketing/users/users/#show-user 


For example, using this API requests you can extract "alias" information and so on. 
Have attached an example of how you can check it via the browser console: 

Hopefully, it helps

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