Explore recipe: Displaying organizations with no users

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  • Grete Andersson (Sonat)


    I tried this Explore recipe in an attempt to create a table that displays End Users with no (zero 0) tickets associated to them. 

    We have (soon had) that in Insight to be able to delete End Users where we have already deleted their tickets, due to GDPR regulations. 

    In the Standard calculated metric (Compute separately) I used: 

    IF ([Requester status]="Active")
    THEN [Requester ID]

    I did not get it to work. It only displayed End users down to 1 ticket associated to them. No one with zero tickets. Is this possible in Explore? 


  • Gab Guinto
    Zendesk Customer Care

    Hi Grete,

    I'm afraid this is not possible. Since Explore is linked to ticket data, information on a user in Support can only be pulled up in reports if it's associated with a ticket. If you need to export all the user data, then you may look at other options outside of Zendesk Explore, like exporting user data via API or through the native export options. Sorry about this, Grete.



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