How do I set up chat to support multiple countries and languages?

Question

I have customers in many different countries that speak many different languages. How do I provide location-specific information to different customers, in the correct language for them, and keep track of what customers are chatting from what location?

Answer

To help your company support multiple locations and languages, Chat allows you to:

• Send proactive messages based on location or language:
  • Recipe: Send visitors different chat messages based on their location (country or city)
  • Recipe: Send proactive chat messages in your visitor's native language
• Route chats to different chat agents based on location or language:
  • Recipe: route a chat to a department based on the country the visitor is chatting from
• Provide multi-language support in your live chats:
  
  • Providing multiple language chat support with the Dynamic Content app
  • How does Google Translate work with Chat?