If you have created multiple brands, your brands appear alphabetically on the Brands page, except for the default brand, which always appears last. You cannot reorder your brands on this page.
You can edit your existing brands as needed. You can also change your default brand and your agent brand if necessary.
The default brand is associated with your default help center and is applied when a specific brand is not indicated. The agent brand is the brand that agents are routed to when they sign in to Zendesk. The default and agent brands are typically the same but can be different.
) beside one of your brands, SSL is not working for that brand. To
fix it, click the icon, then click Edit SSL settings.For information about deactivating and deleting brands, see Deactivating and deleting brands. For a list of other resources, see Multibrand resources.
Editing a brand
You can edit your existing brands, including brand settings and memberships.
Adding or removing team members from a brand impacts their access to tickets. For more information, see Restricting agent ticket access by brand.
- In Admin Center, click
Account in the sidebar, then select Brand management > Brands. - Click the menu icon beside the brand that you want to edit, then select
Edit.
The brand expands to show all of the settings for that brand.
- Make changes to the fields as needed.
- Click Save changes.
To edit brand members
- In Admin Center, click
Account in the sidebar, then select Brand management > Brands.
- Click the brand name in the list.
The Who has access page displays.
- Click Manage brand membership.
- Select the team members to add or remove from the brand, then click the Manage brand membership link at the bottom of the page.
- Select the brands from which to add or remove team members, then click Save.
Changing your default brand
The default brand is the brand associated with your default help center and is applied when a specific brand is not indicated.
The default brand is identified as (Default) on your brands list. You must be an admin to change the default brand. The default brand cannot be deleted or deactivated unless it is replaced as the default brand.
The default brand is retained if you downgrade to a single-brand plan, unless the agent brand differs from the default brand. In that case the agent brand is retained.
To change your default brand
- In Admin Center, click
Account in the sidebar, then select Brand management > Brands.
- Click the menu icon beside the brand, then select Set as default.
The brand moves to the top of your list of brands and is labeled as the (default).
The default brand is applied to any tickets where brand is not selected. This includes tickets that come in via the API, shared tickets, and Chat tickets.
Changing your agent brand
The agent brand is the brand to which agents are routed when they sign in to Zendesk. This is also known as the agent route. The agent brand is the same as the default brand unless you change it.
When agents sign in to Zendesk, they are routed to the agent brand, regardless of their brand membership.
The agent brand is identified as (Agent) on your brands list, if it differs from your default brand. Otherwise the agent brand is the same as your default brand. The agent brand is the brand retained if you downgrade to a single brand plan.
Only the account owner can change the agent brand. The agent brand cannot be deleted or deactivated unless it is no longer associated with any agents.
To change your agent brand
- In Admin Center, click
Account in the sidebar, then select Appearance > Branding.
- In the Subdomain section, use the Brands menu drop-down to select your agent brand (also known as the agent route).
- Click Save tab.
In the list on the brand management page, the selected brand is labeled as (agent).
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