Explore recipe: Creating run rate calculations

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  • Ida Marie

    For "Report 2 - The run rate calculation" - is it possible to set the metrics to created tickets instead of solved? When I try to manually add "created tickets" I get an error saying it's not valid. How would this be done? Thanks!

  • Dane
    Zendesk Engineering
    Hi Ida,

    "Report 2 - The run rate calculation" is for forecasting solved tickets. 

    You can refer to Explore recipe: Forecasting ticket volumes by year for a report similar to your use case.

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