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Explore recipe: Creating run rate calculations



Edited Jun 21, 2024


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Dane

Zendesk Engineering

Hi Ida,

"Report 2 - The run rate calculation" is for forecasting solved tickets. 

You can refer to Explore recipe: Forecasting ticket volumes by year for a report similar to your use case.

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Hey! 

Can someone help me with the first report? 

I followed the instructions exactly as mentioned but my report does not look like the one shown in the last picture. 

I set it to 6 months in the past and to today but for some reason it only shows me February (Exactly 6 months ago) 
 

 

I want it to look like the photo shown at the end of this support article, are the instructions not correct? 

 

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