How to create a report

Question

I want to see metrics such as the number of solved tickets or the average response time.
How do I create a report?

Answer

Explore is the system of reporting and analytics in Zendesk. In Explore, you can create reports and dashboards, a collection of reports.

To learn how to create a report or dashboard, see these articles:

• Creating reports
• Creating dashboards
• What is the difference between a dashboard and a report?

Tip: Before you create your own reports from scratch, take a look at the default reports that come with Zendesk: Understanding dashboards. Next, check out the recipes library for step-by-step instructions to create reports on a wide variety of topics: Explore recipes.