Question
I want to see metrics such as the number of solved tickets or the average response time.
How do I create a report?
Answer
Explore is the system of reporting and analytics in Zendesk. In Explore, you can create reports and dashboards, a collection of reports.
To learn how to create a report or dashboard, see these articles:
Tip: Before you create your own reports from scratch, take a look at the default reports that come with Zendesk: Understanding dashboards. Next, check out the recipes library for step-by-step instructions to create reports on a wide variety of topics: Explore recipes.