How do I create a report?
Zendesk's reporting and analytics system is called Explore. In Explore you can create queries (a single report) and dashboards (a collection of reports).
To learn how to create a query or dashboard, see these articles:
- Getting started creating queries
- Getting started creating dashboards
- What is the difference between a dashboard and a query?
Pull data from all parts of your Zendesk instance to create your reports. You can report on Tickets, Ticket Updates, Backlog history, SLAs, Chat engagements, Calls, Help Center activity, Knowledge capture, Team publishing, and Answer bot activity.