Viewing and deactivating keyboard shortcuts

What's my plan?

There are several keyboard shortcuts you can use to navigate Zendesk Support and manage tickets. Keyboard shortcuts are turned off by each individual user. There is no global option.

You can open a list of shortcuts from the menu beside your user profile icon in Zendesk Support.

Note: Your operating system and apps that you install may implement keyboard shortcuts that override the ones listed in the Zendesk keyboard shortcuts help menu.

Related articles:

• Activating and deactivating macros keyboard shortcuts

To open the list of keyboard shortcuts

• Click your profile icon in the upper-right corner of the page header, then select Keyboard shortcuts.

  If omnichannel routing is activated, click your profile icon and select Help > Keyboard shortcuts.

  

  A list of keyboard shortcuts appears. You can also click Download as a PDF to open a PDF file of the shortcuts.

To deactivate keyboard shortcuts

1. Open the keyboard shortcuts list using the instructions above.
2. At the bottom left of the keyboard shortcuts list, uncheck Enable keyboard shortcuts.

   

3. Click anywhere outside the list to close the keyboard shortcuts window. Your settings will automatically be saved.