Recent searches


No recent searches

How does the Chat mobile app work?



image avatar

Claire Miller

Zendesk Customer Care

Edited Jul 28, 2023


0

7

7 comments

I have been trying out your mobile app for chat, but do I seriously have to log in every time with Zendesk subdomain and then my user name and password? I find this time consuming as most apps at least remember your credentials after the first time so that you don't have to type them in every single time you want to log in, just confirm you wish to log in.

0


Hi Meeri,

I seem to have an automatic sign-in after I sign in at least once.
There is even a "Remember Password" option on the log-in screen if you have a Chat-Only account.
Could you confirm whether you are on Android or iOS?
Do you sign out when you leave the App?


Jean-Charles - Zendesk Support

0


Hi, I just signed up and installed the widget on the site, as well as Zendesk mobile App.

The issue I am having is that Visitors do not appear on my app Visitors tab until they start a chat. 
Also, in my dashboard, I do not have Visitors tab either.

I moved from Live Chat where this was basic and I am surprised this is not working on Zendesk.

Can anything be done to make this work?

Thanks for your help.

0


image avatar

Paolo

Zendesk Engineering

Hi Isaac,
 
It seems that the High Load dashboard is enabled in your account. If this is enabled, you will only see visitors who are requesting chat and are currently being served. You may disable this setting in your Chat dashboard(web version). More information here.
 
Take note that if the Agent Workspace is enabled for your account, you may need to deactivate it first to see the High Load dashboard settings.
 
Best,
Paolo | Technical Support Engineer | Zendesk

0


Hi

Is there a list of limitations when serving chats via messaging in the Mobile Chat App?

0


image avatar

Mike DR

Zendesk Customer Care

Hi Chad!
 
You can refer to this article for the limitations.

0


Thanks Mike

That article is only "applicable to messaging implementations in the iOS, Android, and Unity SDK"

I was more wanting to know the limitations in the downloadable Zendesk Chat App for iOS and Android.

There are a couple of other things that don't work like agents serving the chat via the app not being able to see any form data and the ticket in Support 'thinking' the chat hasn't been served when it has been served (in the app) - weird behaviour.

I was wondering if there were any other things to look out for as I want to recommend to a customer whether to use the mobile Chat app or not. At this stage probably not.

0


Please sign in to leave a comment.