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Troubleshooting general performance issues in my Zendesk account



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Ben Van Iten

Zendesk Digital Resources Team

Edited Oct 23, 2024


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Hello, Ben. Could you please explain how you made the accordions and progress bar in this article?

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Brett Bowser

Zendesk Community Manager

Hey Yalon,

This was done through custom code and I was able to track down a user tip that may point you in the right direction: Help Center - Collapsible headers in articles (accordions)

As for the progress bar, I wasn't able to find any information on how to set this up so you may want to get your developers involved to assist further.

Cheers!

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Thanks, Brett I've managed to implement the accordions part, as for the progress bar - I've found this: https://support.zendesk.com/hc/en-us/community/posts/1260802608910-How-to-implement-our-troubleshooting-guide. 

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Your traceroute link is now dead, just a heads up. 

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Nicole Saunders

Zendesk Community Manager

Thanks for the head's up, CJ. This should now be fixed. 

 

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Hey, just letting you know -- it still isn't working. https://support.zendesk.com/hc/en-us/articles/1-Generating-a-traceroute-for is a dead link. 

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Hi CJ,
 
We've updated the above doc, and replaced that old internal link with a couple of links with more specific processes for Macs and Windows machines.

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For the traceroute, what address do we test to? I'm assuming https://{your_zendesk_domain}.zendesk.com

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Diogo Maciel

Zendesk Customer Care

Hi Chad! Yes this is correct, you can test it to your subdomain. More details in the article below

https://support.zendesk.com/hc/en-us/articles/4416585561882-How-can-I-generate-a-traceroute-for-troubleshooting-

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Romona

Zendesk Customer Care

Hi Team, 

I would also be sure to check the browser you are using to see if you have disabled cookies. Zendesk maintains connectivity also via the use to trackable cookies. To learn more about how Zendesk uses cookies, check out the article here:

https://support.zendesk.com/hc/en-us/articles/4408824378650-Zendesk-In-Product-Cookie-Policy

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