CCs and followers resources

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Quick Look: Admin Center > Objects and rules > Tickets > Settings

This is a complete list of documentation about CCs and followers.

Documentation

Configuring CCs and followers

• Configuring settings and permissions for CCs and followers
• Creating business rules for CCs and followers
• Customizing default email notifications for CCs and followers
• Turning off CCs and followers

Using CCs and followers

• Understanding CCs and followers
• Using CCs and followers
• Using @mentions
• Using CCs, followers, and @mentions on your mobile device
• Understanding when replies to ticket notifications become public and private comments
• Best practices for using email clients with CCs and followers
• Collaboration overview
• Understanding suppression of CCs email notifications

Migrating to CCs and followers

• Migrating to CCs and followers
• Manually updating business rules for CCs and followers

If you aren't sure whether you have migrated your account, click the Admin icon () and then select Settings > Tickets. If you see the Set up CCs and followers button, you haven't migrated yet.