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How can I get desktop notifications in Chat?



Edited Feb 12, 2024


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Hi Niall Colfer - I was told by ZD Team (Chat) that internet speed is also a factor of not getting the notification sound and pop up? Can you please verify this.

Some of our consultants are not seeing notification either sound/pop up that there was a chat assigned to them.

Thanks!

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Kharlo Reboja

Zendesk Customer Care

Hello,

There can be a wide range of factors in play here. Checking the network is always a good start. Browser issues tend to hang sometimes as well suggest clearing your cache and cookies to make sure your browser is running smoothly.

Kharlo | Customer Advocate
support@zendesk.com

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Kharlo - all of those have now been ruled out so what to check next in the event that employee still not receiving any notification?

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Kharlo Reboja

Zendesk Customer Care

Hello again Jahn,

Next suggestions would be making sure all extensions are disabled and to test if it is still happening. I would also try other browsers just to rule out browser related issues.

Kharlo | Customer Advocate
support@zendesk.com

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Best if chat transfer should also have some notification for the chat recipient.

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