Customizing reports

Return to top


  • Devan - Community Manager
    Zendesk Community Manager

    Hello @... & @...,

    Our apologies for the delayed response. Currently, we have no news to announce on this product update being under development at this time. I would strongly recommend sharing your use cases in our product feedback forums so our developers can consider adding this to our roadmap for the future. 

    Best regards. 

  • Vladimir Petrushenko

    I've created a post folks, please upvote those who are interested in this feature


  • Ben Wanless

    @... It appears that when you add multiple metrics of the same type to a Query there is no way to tell them apart in the Excel Export.

    For example, I would like to View both MED(First Response Time) and AVG(First Response Time) on the same query. If I update the Column Name, it changes it for both (Not useful to tell them apart). And I found the Chart Configuration > Chart > Show Aggregators option, but upon Exporting as an Excel file this additional differentiating bit information disappears. (It's weird because the Aggregators show in the CSV Export).

    Did I find a bug or is there something else I should try?

  • Rob Stack
    Zendesk Documentation Team

    Hi @..., it's definitely possible you found a bug here so I'm opening a ticket on your behalf so one of our engineers can investigate further. You should hear from someone soon. Thanks!

  • Jorge Hueso (Leafworks)

    I would say the links of this article are broken

  • Erin O'Callaghan
    Zendesk Documentation Team

    Hi Jorge Hueso (Leafworks), thanks for letting us know! I've corrected the links so that they point to the right articles now.


Please sign in to leave a comment.

Powered by Zendesk