Renaming your subdomain

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  • Anton vh

    We are migrating our instance (merging with another instance as a separate brand) and want to keep our subdomain. Can we rename the current instance subdomain and use the current subdomain on the new instance (and brand)? If yes can it be done immediately? 

  • Shayne Traqueña
    Zendesk Customer Care

    Hi Anton,

    Thank you for reaching out to Zendesk! It is possible to rename subdomain, yes. Can you kindly provide me the following:

    • Current subdomain
    • New subdomain

    I'm going to release the current subdomain so that you can still use that for the new account.

    Best regards,

    Shayne Traqueña | Associate Customer Advocate
    Got question for us? We’re here for you on live chat!

  • Akhil Kunnummal

    Hi Zendesk Team 

    I am trying to change the subdomain. 

    Old Domain : https:/

    New Domain :

    But when I am trying to Login using

    It is still pointing to my old sub Domain. 

    Also. All my email from zendesk are coming from


    This post has been redacted by the Zendesk Community Team.


    Can you please help .



  • Cheeny Aban
    Zendesk Customer Care
    Hi Akhil, 

    We'd be glad to assist you regarding this. I recommend that you initiate a conversation with us, so one of our representatives will be able to dig deeper into your account the soonest
  • Ti-Fred Torres

    How are previously installed Zendesk Support Apps affected when the subdomain is changed?  I currently have Salesforce, Slack, JIRA, and Lovely Views.  Will they continue to work?  Do I need to update them?  Reinstall them?

  • rajesh


    I am helping a client migrate an old support URL which is being redirected to ZenDesk via easyredir [dot] com. Here is the scenario:


    support [dot] myclient [dot] com is CNAME'd to myclienthelp [dot] ssl [dot] zendesk [dot] com

    Legacy help [dot] myclient [dot] com goes to easyredir [dot] com which redirects to myclienthelp [dot] ssl [dot] zendesk [dot] com

    Any chance we can remove easyredir [dot] com by using the alternate subdomain name?

  • Dekbi
    Zendesk Customer Care
    Hi Ti-Fred,
    Yes, you may need to update them for them to work with your new Subdomain. For Jira, you need to update Jira first then disable the Jira App and re-enable it after you have renamed your subdomain.
  • Dekbi
    Zendesk Customer Care
    Hi Rajesh,
    I'm afraid that we don't have the information that you are asking for as it is concerning the easyredir removal. We don't usually support third-party redirects. You may reach out to easyredir for further support about your query.
    What you can do instead is to do host mapping if possible. For more information, you may check our documentation Host mapping - Changing the URL of your help center.
  • Jason Brown

    If you rename your subdomain, will Zendesk email aliases (not external email aliases) be updated as well, or does this change require that Zendesk Email aliases be recreated.

    This document states that new Zendesk addresses cannot be created until after several hours after the domain was updated. If we must recreate all Zendesk emails this essentially mean that no emails will work for several hours.

    Can Zendesk confirm what happens to Zendesk email aliases when a renaming happens?

  • Dane
    Zendesk Engineering
    Hi Jason,

    All the existing internal support address will be automatically changed to the new subdomain and can be used immediately. 

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