Recent searches


No recent searches

Formatting text with Markdown



image avatar

Lisa Kelly

Zendesk Documentation Team

Edited Jul 29, 2024


123

74

74 comments

Hi. I wanted to know if there are any other more advanced options for formatting. Like Drop down menus, accordions or divs that would allow multiple columns in a document.

Thanks

2


image avatar

Rosie

Zendesk Customer Care

Hello Agis, 
 
This is actually a good advanced options in formatting. But it doesn't sound like this functionality is currently on our roadmap. Can you please share your feedback in our Community? So we can get some traction from our product team? I recommend posting this on our Product Feedback Page - https://support.zendesk.com/hc/en-us/community/topics/1260801325369
 
You may also want to follow our this section for any new features and updates to our product https://support.zendesk.com/hc/en-us/sections/200623776-Announcements and follow this article to keep you notified of any changes. 
 
Thank you! 
 
 

0


Hello! 

Please can I ask if there is strikethrough? Is that something set at Zendesk level or can I control formatting as as Admin?

Are there plans to add extra formatting or is the above list totally exhaustive?

Many thanks!

~~does not work~~

<del>does not work</del>

0


image avatar

James G

Zendesk Customer Care

Hi Henry, 
 
Unfortunately, this is not supported yet. Here's a previous comment for reference as well - https://support.zendesk.com/hc/en-us/articles/4408846544922/comments/4408851314202

0


Trying to underscore text with markdown.

It doesn't work.

_underscore_ turns into italics

\_underscore\_ does nothing

How do we underscore text? We need to do it via dynamic content. We test it by typing the markdown in the compose message window. Both with the mentioned outcome.

Thanks
Oliver

0


Oliver, did you try this in content blocks?

0


Yes. We tried in Dynamic content and in the agent form. Outcome as mentioned above. 

Also, very honestly, it doesn't make sense to have _ _ as italics and also ** ** as italics.

Google search for general markdown syntax brings the result that "there is no underline in markdown", but I wonder how Zendesk came up with that suggestion you mention, Curt Kempf

We go with italics now and stop twisting our minds about it ;)

Best regards
Oliver

0


image avatar

Mike DR

Zendesk Customer Care

HeyA Oliver!
 
Have you tried using the underline button in the editor?

0


I'm able to get the insert image and insert link markup to work in the comment field, but not the one to make an image a link despite it just being those two together. When I attempt it the image automatically displays and that's…it. The URL appears as a link next to it, but I've tested sending it just to see w/no luck.

 

Here's how I entered it for context:

[![button test](https://secure.actblue.com/assets/layout/actblue-511088c1dd12a3bab3ea3a86a243f41939d1ab0bca208367a9635ee494ddd7eb.png)](https://actblue.com)

I've also noticed that when I create a macro to enter markup and then use the macro, it simply puts in the text as is and I have to delete and renter the final ) or ] to make it actually change. Is there a trick here I'm missing?

0


image avatar

Zsa Trias

Zendesk Customer Care

Hello Deme, 

 

Have you tried this solution on how you can add linked images into macros: Can I add linked images to tickets using macros?

0


Hello Team,

Currently the embedded images isn't working correctly with macros.
If I do the following:
![Test](https://zen-marketing-documentation.s3.amazonaws.com/docs/en/markdown_image.png)
It doesn't work, unless I delete the ending parenthesis and re-add it.
 

0


Isn't it possible to use this for automation?

0


There is any way to enable markdown on knowledge base? 

0


Hello,

I'm having trouble formatting bullet points in Zendesk. When I try to use numbers and letters for bullet points, the formatting gets messed up. For example:

    1.

            a.

Is there a way to correctly create a multi-step bullet point list in Zendesk?

0


Please sign in to leave a comment.