This functionality is part of
AI agents - Essential.
You can
deactivate autoreplies with articles for email notifications, web forms, or both.To deactivate autoreplies in emails
- In Admin Center, click
Objects and rules in the sidebar, then select Business rules > Triggers.
- On the Triggers page, locate the autoreply trigger you want to deactivate.
- Hover your mouse over the trigger to display the options menu icon (
) and select Deactivate.
The trigger’s status is changed to Inactive.
- Repeat for each trigger you've created for email autoreplies.
You can view a list of autoreply triggers on the Manage autoreplies page. See Viewing and managing your autoreply settings.
To deactivate autoreplies in web forms
-
In Admin Center, click
Channels in the sidebar, then select AI agents and automation > AI agents.
Note: In some older accounts, autoreplies are known as article recommendations. In those accounts, clickChannels in the sidebar, then select AI agents and automation > Article recommendations.
- Click Manage AI agents for email and web form.
- Click the Web form tab.
- Toggle off Web form channel enabled to deactivate it.
6 comments
Buddy Thomas
I have done all this and this still pops up on every action I take. See black arrow.
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1
Beto
Hello Buddy, thank you for your question!
The Widget described on this article would be your own widget, that you offer to your customers. The one appearing on your screenshot is our own Widget, handled by us at Zendesk that appears in your account whenever you wish to place or update a ticket with us.
It might pop up if you have some new unread comments, so you can just open them up in order to stop the Widget from popping up.
If you find that the Widget is still popping up even if there are no unread messages, I would highly encourage you to contact our customer support team by following the steps here, as this would not be the expected behaviour.
I hope this was helpful!
0
Boris Krassi
I have exactly the same problem as Buddy. ZenDesk bot pops up on every action and it is impossible to get rid of it, the content is absolutely absurd! Most of the support time I'm fighting with the bot! Help me!
-1
Paul Seifert
We are having the same issue with the ZenDesk bot popping up all the time - it is very frustrating when you are trying to do your job. Why did this start? This is not helpful at all!
0
Boris Krassi
I've got a nice support from the help desk. The bot is a new thing, cannot be removed altogether, but to silence it you need to make sure there are no unread messages. Seems to work for me! and I hope their product team will review their decisions...
0
Kathy Isaac
I can't find the triggers for the AnswerBot reply that says we're offline. How can I modify that trigger?
0