Using the automatic credit card number redaction feature, you can automatically hide credit card numbers when chatting and in your chat history.
The checks don't guarantee that all credit card numbers will be identified. They also don't guarantee that some numbers that aren't credit card numbers will be skipped. The system does check for phone number and URL patterns and skips them. For example, some international phone numbers may pass the Luhn check, but if the numbers start with a +, they won't be redacted.
To enable automatic credit card redaction
- Select Settings>Account, then the Security tab.
- Under Automatic Redaction, check the Enable automatic redaction of credit card numbers.
After credit card redaction is enabled, only the first six numbers and last four numbers of the credit card will be displayed. The tag “ chat_system_credit_card_redaction” will be added.
5 comments
Jack
Hi Aimee Spanier,
Do you now how to prevent this from happning in Zendesk Messaging? Our customers use a lot of Gift Cards for transactions and the number format is the same as a credit or debit card which results in the numbers being obscured in the chat, which we do not want.
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Neil
At the moment there is no option to customize how this feature would redact sensitive information over chat.
You can try the suggested "if the numbers start with a + sign" workaround so that the message won't be redacted.
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Hello Strac
Hi Jack and Neil
We, at Strac, have built a Zendesk Redactor solution which will automatically detect and redact any sensitive message from comments/attachments. You can configure claim codes, gift codes, credit cards, bank accounts, national id numbers and 30 more data elements.
Please check us out here: https://www.strac.io/integrations/zendesk
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KIRILL Wagner
Hi, we had i problem there.
We have Team Tariff: CHAT+SUPPORt (19+25$) (our account email is pokerton2023@gmail.com)
When we send to the cliend bank card numbers- numbers are hidden.
But in settings this function is off
and this setting is grey (cos we have Team subscribation)
What we need to do to fix this issue?
We don't need to hide cards numbers (in both sides-when we write to customers and when customers write to us)
Thanks!
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Viktor Osetrov
Unfortunately, this option is not available for the Team plan at this moment. Please accept our apologies for all inconvenience with that.
We highly recommend upgrading your product to a higher plan. Please take a look at this similar topic - Automatically redacting credit card numbers from tickets
Thanks
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