How can I bulk upload users and specify custom roles?

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  • Gerald J

    How can I do this to bulk update instead my users in zendesk?

  • Arianne Batiles
    Zendesk Customer Care

    Hi Gerald J,

    There are three ways we can bulk update your users. One is to generate a user CSV of your existing users (by exporting an XML file from Zendesk), edit the user field, and re-import the file. You may check this article for more details. 


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