Issue symptoms
I am receiving the error Changes couldn't be published. Fix the errors and try again when attempting to publish a bot flow using the bot builder. How can I resolve this?
Resolution steps
There are multiple error messages and reasons why the bot builder can't be published. Find the specific error that applies to you below.
Add a step to complete your flow
This error means there are missing steps or no steps added to the flow. You can choose from one of the steps below:
- Send message
- Present options
- Show Help Centre articles
- Transfer to agent
- Add business hours condition
- Ask for details
- Make an API call
- Ask if question resolved
For more information on bot flow types, see the article: Understanding bot flow step types.
Enter a bot message
This error means that the Send message step for the bot message has been left blank. Enter the text you want to display to the customer.
Enter an option name
This error means that the Present Options step has been selected with no options. You can present up to six options. If you want to present less than six, make sure that all Options fields are filled out.
Add at least one article
This error means the Show Help Center articles step was selected with no public articles added. Ensure that at least one public article has been added.