How can I send an automatic text when customers call in?

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  • Mc Bourgie


    We are planning to activate this functionality in our instance. However, the French Canadian version has major grammatical errors and the French version sound very robotic. Are you planning to introduce more French version or allow users to record their own? The text back is great functionality, however, this decreases the experience a bit!



  • Neil
    Zendesk Customer Care
    Hi Mc Bourgie,
    At the moment there is no news for any up coming updates on the language used for the text back workflow but once there is, it should be posted immediately at our announcement page so do keep an eye out.

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