Managing outgoing greetings Follow



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    Intis Kalnins

    We are just setting up Voice for our customer service team and I'm not sure how the call flows work. When agents aren't available what happens? Is there a message for that?

    Our current phone system has an out of hours message that directs the call to our voicemail.

    Just unclear how to script the messages when I cant see anything that shows how the calls are routed.


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    Ryan Nichols

    Hi Intis, thanks for your comment! In Zendesk Voice, If no agents are available, the call is routed to voicemail, just as in your current system. Hope that help!

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    Intis Kalnins

    So no intro message to say agents are unavailable? As in, you call and just get played the voicemail message right away?

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    Br3nxon RBLX


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